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 Course Description
For many customers in the public and private sectors
worldwide, having a 9001 certified quality management system is the “passport”
to becoming a supplier to them. Whilst this is a compelling enough reason, an
ISO 9001 based system also provides opportunities to improve efficiency and costs
through the better business practices it introduces. Using accelerated learning
techniques our highly experienced tutors will show you how you can effectively
implement an ISO 9001 system, obtain certification and develop your business
including saving costs. The course provides an ideal introduction to the
standard and its benefits.
 Who should attend?
- The decision makers in your
organisation who are considering implementing an ISO 9001 system
- People who want to understand the
benefits of implementing a structured quality management system
- People embarking on a career in
quality management
 Benefit to Your Business
The course is designed in modules, each of which can bring
business benefits. We start with an understanding of standards based quality
management systems and how these can apply to your organisation and develop
this into a comprehensive understanding of ISO 9001 and other standards in the
ISO 9000 series. We show you how you can use your quality management system to
measure customer satisfaction, reinforce customer loyalty and obtain new
business.
 Course Structure
The course and the accompanying reference manual provides
comprehensive information and the opportunity for discussion on:
- How to define quality and the
“language” used by auditors and quality practitioners
- The principles underpinning ISO 9001
- How to interpret the ISO 9001
requirements in the context of your organisation
- How to document your system in the
most effective manner
- How to keep the system current and
relevant using internal auditing and management review
- How to develop the system for the
benefit of the business using the complementary standard ISO 9004
- How to choose the certification body
which is right for you
- The certification process and how to
get a first time pass
 Further Information
One-day non-residential course including refreshments, lunch and course notes -
£245+ VAT.
Next Course Date: 4th Aug 2009 Bath, 3rd November 2009 Bath
To book a place please fill out the booking form and send it back. For
further information, please contact us on +44 (0) 1249 44 75 44 or complete our Enquiry form
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Quality Management Systems Efficiency and Training Solutions
