Implementing
and Problem Solving of The Quality Management System
For third part
certification, we can provide hands-on consultancy which will ensure that you
obtain certification from one of the accredited certification bodies
Implementation
Our consultants have lifetime experiences of
helping companies to implement management systems and solve problems.
Our approach is simple – we start with the
top-level policies and work our way down. Everyone gets involved and we
identify and eliminate any negative silo thinking that may exist between
departments. We don’t map the processes, we teach the people who manage and work
do this. In this way they feel comfortable with the documented system and it is
right for them.
We teach everyone enough about the
standards the system will be audited against (usually, but not always, ISO 9001
and ISO 14001) so that they understand the principles involved and how they
apply to their jobs. The standards in most cases are a turn off for practical
doers so we tell it in a way that’s relevant to them.
We start with the premise that the system
isn’t there just for the certification badge. It’s there for the benefit of the
business. Right from the start we encourage people to identify improvements.
Our aim is to get to a stage when the people working in the system feel they
are in charge of it and own it. Certification auditors sense this and probe to
see if it exists. We are happy to accept some congratulations when the
certificate is awarded, but the people who deserve it most are the entire
workforce. We find few people at the working level that cannot see that the
system will help them in their daily lives and will protect their jobs.
The systems are self-sustaining and we
ensure you have teams trained to audit the system and continually improve it.
If you consider it is in your interests to have people trained to an
internationally recognised level then we can provide IRCA certified training, a
qualification equal to that of your certification auditor.
Problem Solving
Our experience is that there is no such
thing as a quality problem. Product and service problems are a manifestation of
system and process failures. So when our clients call us in to help them solve
a quality problem we start with examining the systems and processes to identify
the root causes. Sometimes these are in the supply chain. One of the case the supplier was in China, we
were able to provide an on the spot audit and solution using western trained,
native speaking staff.
When the problem is nearer to home we will
work along side your people using well-developed diagnostic tools to find the
root causes and implement the solutions.
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Quality Management Systems Efficiency and Training Solutions 
