Terms & Conditions
Transfer Courses
Transfer requests must be made in writing and received at least 14 days before the event or cancellation charges will be applied.
We will try to offer a place on the same course and attendance must be within six months of the original course date.
The delegate will remain liable in full for all accommodation and other costs incurred. If that transfer is then cancelled at any time, the course fee remains payable.
Cancelling Bookings
For cancellations made in writing and received:
- Over 28 days before the event, course fees will be refunded.
- 14-28 days prior to the course date, a charge of 50% of the course fee will be payable.
- 14 days or less the full course fees will be charged.
Issue
Pre-course Materials
For cancellations where:
- Standards have been issued, as part of pre-course material, a charge of £80 will apply.
- Training pre-course study material has been issued, a charge of £125 will apply.
Pre-course material is non-returnable.
Privacy Policy
This privacy policy sets out how J E M O uses and protects any information that you give us when you use this website.
We committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement and in accordance with the Data Protection Act.
What we do with the information
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our training courses and services.
- We may periodically send promotional email about the courses, special offers or other information which we think you may find interesting using the email address which you have provided.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or letter.
- We may use the information to customise the website according to your interests.
Controlling your personal information
We will not sell, distribute or release your personal information to third parties unless you request us to do so.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A £10 fee will be payable. If you would like a copy of the information held on you please write to JEMO Ltd, 11 Wilowbank, Chippenham, Wiltshire SN14 6QG United Kindgom.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us. We will promptly correct any information found to be incorrect.