Implementation and Problem Solving of the Quality Management System

For third part certification, we can provide hands-on consultancy which will ensure that you obtain certification from one of the accredited certification bodies.

ISO 9001 Implementation

Our associates have lifetime experiences of helping companies to implement management systems and solve problems. Two of our recent projects, a recycler of mobile telephone equipment and a photographic equipment distributor, got first time passes with no nonconformities or issues reported. What we can do for them we can do for you.

Our approach is simple – we start with the top-level policies and work our way down. Everyone gets involved and we identify and eliminate any negative silo thinking that may exist betweendepartments.

We don’t map the processes, the people who manage and work them do. In this way they feel comfortable with the documented system and it is right for them.

We teach everyone enough about the standards the system will be audited against (usually, but not always, ISO 9001 and ISO 14001) so that they understand the principles involved and how they apply to their jobs. The standards in most cases are a turn off for practical doers so we tell it in a way that’s relevant to them.

We start with the premise that the system isn’t there just for the certification badge. It’s there for the benefit of the business. Right from the start we encourage people to identify improvements. Our aim is to get to a stage when the people working in the system feel they are in charge of it and own it. Certification auditors sense this and probe to see if it exists. We are happy to accept some congratulations when the certificate is awarded, but the people who deserve it most are the entire workforce. We find few people at the working level that cannot see that the system will help them in their daily lives and will protect their jobs.

The systems are self-sustaining and we ensure you have teams trained to audit the system and continually improve it. If you consider it is in your interests to have people trained to an internationally recognised level then we can provide IRCA training, a qualification equal to that of your certification auditor.

Problem Solving

Our experience is that there is no such thing as a quality problem. Product and service problems are a manifestation of system and process failures. So when our clients call us in to help them solve a quality problem we start with examining the systems and processes to identify the root causes. Sometimes these are in the supply chain as illustrated by case study. In this case the supplier was in China but we were able to provide an on the spot audit and solution using western trained, native speaking staff.

When the problem is nearer to home we will work along side your people using well-developed diagnostic tools to find the cause and implement the solution.

Copyright JEMO Limited 2009