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 Course Description
Processes
are the means by which organisations conduct their business. Quality processes
assure the product and services, training processes enhance people skills,
information technology processes protect data. Auditing processes requires additional skills
because the auditors are auditing across departmental and sometimes divisional
boundaries and from the top to bottom of the organisation. Process audits can
reveal more about the effectiveness of the business than almost any other
technique.
This
two day intensive course is designed for experienced auditors who have the
capability to audit holistically and who can identify the potential for
business process improvement. It is highly interactive and practical with our
experienced trainers acting as the process auditees in the case study role
plays.
As
a post course service we offer an additional practical process audit at
delegate’s workplace (extra to the course cost).
 Who should attend?
The course is designed for experienced auditors who wish
to develop their auditing skills to a higher level and breadth.
It is also suitable for management with auditing skills
who want to identify areas of the processes where tangible improvements in
costs, efficiency and effectiveness can be made.
 Benefits to Your Business
The main benefits to the business from this approach are:
- Universal application of process auditing techniques to
any management system including quality (ISO 9001) Environment (ISO 14001),
health and safety (ISO 18001) information systems (BS 7799).
- Your auditors can play a significant role in assessing and
developing the business processes to ensure they reflect your business and are
operating at maximum effectiveness
- You will identify the value adding processes and those
which do not add value. From this you can seek to develop your process chain so
that redundant activities and processes are eliminated.
- The outcome of process audits can be significant cost
savings by sealing the “process leakages”
 Course Structure
The course comprises a number of interrelated modules
which build on each other. The process audit practice is based on real company
case studies with which we have been involved and which have resulted in
significant improvements and cost savings. The modules include:
- Understanding the five main process inputs and two main
outputs and their interrelationships
- How to map process activities and the means for monitoring
and measuring these (including activity based costing)
- How departmental procedures contribute to the business
processes
- How to identify process constraints (including
departmental isolationism) and the resultant affect on process effectiveness
- The techniques for auditing across departmental boundaries
using forward and trace-back techniques
- How to place the audit findings in the context of business
risk and cost – benefit
- How to produce and executive report of the audit findings
Further Information
Fee: two-day non-residential course and full course
notes - £495 + VAT
For
further information, please contact us on +44 (0) 1249 44 75 44 or complete our Enquiry form.
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Quality Management Systems Efficiency and Training Solutions
