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 Course Description
ISO 9004 was developed alongside ISO 9001: 2000 to provide
guidance for organisations with ISO 9001 systems on how to improve their
management systems. It mirrors the clauses of ISO 9001 with the potential
improvements identified against each requirement. Appendices include a self assessment based on
the management maturity grid pioneered by American quality guru Phil Crosby for
organisations to rate themselves in categories from “no formal approach” to
"best in class performance”.
This two day course shows you how to develop your quality
management system from the ISO 9001: 2000 base line to whatever level is
appropriate to your organisation.
The concentration is on achieving the needs of all
stakeholders in the business including the customers, shareholders, employees
and other interested parties such as pressure groups.
The
modules include:
- Identifying
the stakeholders, their needs and importance to your business
- Undertaking
a self assessment audit using the checklists in ISO 9004
- Identifying
the business risks associated with not developing the system
- Planning
an improvement strategy
- Implementing
performance improvement using ISO 9004 guidance
- Using
the self assessment and a system maturity grid to identify the gaps between
measured and actual costs associated with wastes in all the business processes
- Developing
a strategy to achieve error free processes (we call this “make certain”)
- Auditing
for sustained performance improvement
 Who Should Attend
The
course is designed for:
- Quality managers and management representatives tasked
with developing the quality management system
- Managers and specialists with responsibility for
identifying and reducing business risks
- Process improvement teams
 Course Structure
The
course comprises modules covering:
- The
8 management principles described in ISO 9004 and underpinning ISO 9001: 2000
- The
benefits to be achieved from implementing ISO 9004
- Identifying
the major stakeholders and their needs and expectations from the organisation
- Carrying
out a self assessment audit using the ISO 9004 checklists; identifying the
organisation’s position on the maturity grid
- Determining
and quantifying the main risks to the business
- Developing
a performance improvement strategy with make certain the ultimate goal
- Developing
the culture for sustained performance improvement
- Auditing
to ISO 9004 to assess performance improvement and meeting stakeholder needs and
expectations
Further Information
For
further information, please contact us on +44 (0) 1249 44 75 44 or complete our Enquiry form.
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Quality Management Systems Efficiency and Training Solutions
