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 Course Description
You
currently do not have a quality management system in place but you've made the
decision to go for ISO 9001. Now you have to implement it. What does this
involve and how can you make sure that you get the best out of it? This
comprehensive course helps delegates understand and interpret all the
requirements of ISO 9001. It covers all the basic disciplines needed and the
approaches that should be used when putting ISO 9001 into practice when
starting from scratch.
Every
successful company has a quality management system otherwise they would be
inundated with customer complaints and returned products. What you may not have
at the moment is a system which will meet the requirements of ISO 9001. In this
two day workshop we show you how to understand the ISO 9001 requirements which
apply to your organisation and to implement a system which meets these and is
tailor made to your business. You will learn how to set up documentation
systems which are user friendly and easy to control. The management system will
not only pass the certification audit but will form the foundation for tangible
business improvements.
 Who should attend?
People tasked
with implementing an ISO 9001 based quality management system. This may be the
Quality Manager but can also include departmental managers and key staff in the production or service delivery chain.
 Benefits to Your Business
- Better operational consistency through using standardised
and documented methods
- Improved competence of staff through quality awareness and
other training
- More efficient business processes in all areas through defining
and monitoring the processes
- Improved management control through clearly stated
policies, set and measurable objectives
- Continual system development
- Better management information through data analysis,
systems auditing and management review processes
- Increased awareness of customers needs and expectation
through customer satisfaction monitoring
 Course Structure
The course is designed with modules which cover the
system requirements for both manufacturing and service industries. Our course
leaders are all highly experienced in implementing quality management systems
in both sectors and in obtaining first time passes with certification bodies
such as BSI and SGS. They are also practising lead auditors registered with
IRCA. With this experience they will comprehensively, cover using case studies,
exercises and examples of best practice:
- Determining which clauses of ISO 9001 apply to you and
which you can exclude
- How to do a gap analysis on your current system to
determine the degree of compliance with ISO 9001
- How to set the policy, objectives and how to construct the
quality manual
- How to plan, structure and document your quality
management system, its procedures and processes in the most effective and user
friendly manner (we recommend flow charting and process mapping)
- How to define responsibilities and authorities for all
quality related tasks
- How to set up measuring, monitoring and improvement
processes
- How to implement an effective internal audit and system
review programme
- How to develop quality related training programmes for
management and staff at all levels of the organisation
- How to present your quality system in the most effective
manner to a certification body
 Further Information
One-day In-company course, please contact us for a competitve quote.
To book a place please fill out the booking form and send it back. For
further information, please contact us on +44 (0) 1249 44 75 44 or complete our Enquiry form
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Quality Management Systems Efficiency and Training Solutions
